Log the arrival
Create a package record with the recipient, unit, carrier, tracking number, and package type. AI Scan Label can help fill these fields from a photo of the shipping label. Review the details before saving.
Home / Package management
PACKAGE MANAGEMENT SOFTWARE
A better record.
A smoother handoff.
Bring package intake, label details, and pickup records into one front-desk workflow.
A PRACTICAL DAILY PROCESS
Keep the whole journey
in one place.
Move beyond disconnected paper logs and spreadsheets. Give staff a shared place to find and update package records.
Keep the queue useful
Use search and status filters to find the record you need. A consistent record helps colleagues identify the right package even when someone else handled the intake.
Verify the pickup
Open the record, follow your organization’s pickup checks, and record the outcome. Keep relevant notes with the package and update its status when it leaves the desk.
BUILT AROUND REAL DESKS
A system for the team
handling the deliveries.
TrackNest is designed for apartment buildings, offices, campuses, hotels, mailrooms, and security desks that physically handle deliveries. It works from a computer, tablet, or phone without requiring locker hardware.
Staff can work the queue while company admins manage their own company’s records. Define who can make changes and agree on the details each shift should record.
Pair the software with a clear storage layout and a documented pickup process. The system keeps records organized; your team determines how packages are accepted, stored, and released.
Also explore lost-and-found management ↗PUT THE PROCESS INTO PRACTICE
Your package operations playbook.
PACKAGE OPERATIONS
A front-desk package intake checklist
A repeatable intake process helps the next shift find the right package without retracing the delivery.
Read the guide PACKAGE OPERATIONSHow to document a package pickup
Connect the person collecting a package, the item being released, and the record that explains the handoff.
Read the guide PACKAGE OPERATIONSA better package-desk shift handoff
Give the incoming team a clear view of waiting packages, exceptions, and the next actions that matter.
Read the guideA CLEARER WAY TO RUN YOUR DESK
Make your next handoff
your simplest one.
See how TrackNest fits the way your team works.
CONTINUE WITH PACKAGE OPERATIONS