ANSWERS BEFORE YOU GET STARTED
TrackNest FAQ.
Find answers about services, pricing, daily workflows, notifications, and support.
FREQUENTLY ASKED QUESTIONS
Platform & services
What does TrackNest do?
TrackNest supports package management, lost-and-found, luggage tracking, recipient directories, text and email alerts, and optional inventory and asset management. Explore the services.
Who can use TrackNest?
TrackNest is designed for front desks, property teams, hotels, senior living communities, offices, campuses, and security teams. See practical use cases.
How are inventory and asset tracking different?
Inventory focuses on quantities of supplies. Asset tracking focuses on individual reusable items such as radios, tablets, and equipment. Both services are offered together at the inventory and asset management price.
Does luggage tracking locate airline baggage?
No. The luggage service supports items held by your desk, from intake to return. It is not an airline baggage or GPS tracking service.
FREQUENTLY ASKED QUESTIONS
Pricing & getting started
How much does TrackNest cost?
TrackNest is $99 per location per month, with 5 users included. Your first month is free, and you can cancel anytime. See current pricing.
What does inventory and asset management cost?
Inventory and asset management is an additional $35 per month with a TrackNest subscription, or $75 per month standalone.
Can I purchase a tablet?
Yes. Tablets are $450 each as a one-time purchase, including a case and setup. The TrackNest subscription is separate.
Are training and onboarding available?
Yes. Contact us to discuss training and onboarding for your team. Request a walkthrough.
Do we have to buy new hardware?
The tablet package is optional. TrackNest is mobile-friendly; review your existing devices and workflow with us during setup.
FREQUENTLY ASKED QUESTIONS
Directory & notifications
Does adding someone to the directory enroll them in texts?
No. A phone number in a directory is not consent to receive texts. Recipients complete the separate enrollment process before receiving package text alerts.
How do I enroll in package text alerts?
At a participating property, follow the building’s instructions and text START to (646) 585-6973. The property must associate your enrolled number with the correct record. Read the signup instructions.
How do I stop text alerts or get help?
Reply STOP to unsubscribe or HELP for help. Message frequency varies; message and data rates may apply. See the SMS Terms.
What if a text or email does not arrive?
Contact the front desk to check the package record and your contact information. Carrier delivery, spam filters, and mailbox settings can affect notifications. A missing message does not establish that a package is missing.
How do I update my contact details?
Contact the property or team that maintains your directory record. For questions about information held by TrackNest, email support@yourexperttech.net.
FREQUENTLY ASKED QUESTIONS
Privacy & support
Where can I review privacy and website terms?
Read the Privacy Policy, Terms of Use, SMS Terms, and Cookie Policy.
How can I change cookie preferences?
Use the Cookie settings control on the website to review or change optional analytics, advertising, and external-media choices.
How do I contact support?
Email support@yourexperttech.net or use the contact page. For a specific package or held bag, contact the desk that received it.
A CLEARER WAY TO RUN YOUR DESK
Make your next handoff
your simplest one.
See how TrackNest fits the way your team works.